1. Eligibility for a Refund

To be eligible for a return and refund under our 90-day guarantee, your item must meet the following criteria:

• The return must be initiated within **90 days** from the date of delivery.
• The item must be unused, or, if used, in the same condition that you received it (e.g., no physical damage, deep scratches, or water exposure).
• The item must be in its original packaging, including all accessories, manuals, and protective film.
• You must provide the original receipt or proof of purchase.

Non-Returnable Items:

• Digital software downloads, gift cards, and pre-paid subscription codes.
• Items damaged due to misuse, abuse, or neglect after delivery.

2. How to Initiate a Return

To start a return, please contact our support team via email. They will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to ship your package.

Shipping Costs: The customer is responsible for paying the shipping costs for returning the item. We strongly recommend using a trackable shipping service and purchasing shipping insurance.

3. Refunds and Processing Time

Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **5-7 business days**. Please note that your bank or credit card company may require an additional few days to post the funds to your account.

Exchanges

We currently do not offer direct exchanges. If you need a different item, the quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Warranty Claims (Beyond 90 Days)

Our 90-day money-back guarantee covers standard returns. For product malfunctions or issues encountered **after** the 90-day period, please refer to the specific **manufacturer's warranty** included with your electronic device for repair or replacement options. We are happy to assist in coordinating with the manufacturer if needed.